Connect your LINE Official Account

Prepare on LINE#

1. Create a provider and a Messaging API channel in LINE Developers (or enable Messaging API from LINE Official Account Manager).
2. In the channel's Messaging API settings note the Channel ID, Channel Secret and a long-lived Channel Access Token (issue one if missing).

Steps in Bookmi#

1. Settings → Connectors → LINE Official Account → Connect.
2. Paste the three values in step 1 and press Connect. Bookmi validates the token and pulls the account name and @ID.
3. Copy the Webhook URL shown in step 2, paste it into LINE Developers, press Verify, then turn on Use webhook.
4. In LINE Official Account Manager → Settings → Response settings: webhook on, auto-reply off (otherwise customers get two replies), greeting message off (Bookmi sends the welcome text).
5. Back in Bookmi press Connection test. When the token, webhook registration and reachability checks are all green you are done.

On the screen#

• Re-enter replaces only the token; conversations are kept.
• Refresh re-reads the account name and quota.
• A red banner saying the token is invalid means LINE rejected it; reissue it in LINE Developers and re-enter it. Admins are notified too.
• Disconnect stops sending and receiving; history stays and reconnecting continues the same conversations.

FAQ#

• Verify fails: the URL was pasted incorrectly or step 1 was not saved yet.
• Messages do not arrive: check that "Use webhook" and the response-settings webhook are on; the third check of the connection test tells you why.
• Customers get two replies: auto-reply is still on.