Import booking emails from gourmet sites

Overview#

Have the booking notification emails from your gourmet sites delivered to your shop's receiving address, and Bookmi reads them and adds the bookings to your reservation list. No more retyping bookings from email.

• New booking: a 確認済 (Confirmed) booking is added, with the site as its source.
• Change: the original booking's date, time, party size, course and so on are updated.
• Cancellation: the original booking is cancelled, with a reason such as "食べログ経由キャンセル".
• If a "Reservable" table that fits the party is free at that time, it is assigned automatically.
• Members of that shop who receive Bookmi notifications on their own LINE get a LINE message for new bookings and cancellations.

Emails from Tabelog, Hot Pepper and Gurunavi are read with dedicated rules; other formats are read by AI.

Steps: get started#

1. Find your shop's receiving address. Bookmi prepares one per shop; if you don't know it, contact support.
2. In each gourmet site's admin screen, add that address as a recipient (or forwarding address) for booking notifications.
3. When a booking comes in, check that the email appears in Reservations & guests → Email Reservations.

Members who also want LINE messages should set up Bookmi notifications on their own LINE.

Steps: check incoming emails#

1. Open Reservations & guests → Email Reservations.
2. Filter by status. Check now and then for Failed emails.
3. Click the customer name or the eye icon to open Email Details and review the reservation info, email content and error.
4. For a Pending email, click Confirm to turn it into a booking, or Reject if it should not become one.

On the screen#

• Columns: customer name, email (subject and sender), shop, phone, guests, reservation date, received at and status
• Filters: shop, status and search (name, email, subject)
• Email Details: reservation info (the name, phone, date and party size that were read), email info, subject, email content and error

Statuses#

• Pending: just arrived and not read yet
• Parsed: read. Cancellation emails stay in this status
• Reservation Created: a booking was created (or, for a change email, updated)
• Failed: the booking details could not be read, or you clicked Reject
• Duplicate: the same booking was already in the book, so nothing was done
• Non-reservation Email: summary emails such as daily visit lists or tomorrow's booking digest, and sign-up or notice emails

FAQ#

• What do I do with a Failed email? Open Email Details and enter the booking yourself with New Reservation in the reservation list.
• The same guest has two bookings. When a Gurunavi booking's date or time changes, Gurunavi cancels the old booking and issues a new number. The old one stays as cancelled.
• Hot Pepper bookings have no phone number. Hot Pepper emails don't include one, so the guest is recorded by name.
• A review email arrived. The text of Hot Pepper's new-review emails goes into Reviews; the email itself is marked Non-reservation Email.
• Does deleting an email delete the booking? No. Only the email record is deleted.

If you don't see this screen in the side menu, check your plan or your role's permissions.