How to find answers and contact support
The Help & support button at the top right of the admin screen takes you to page help, article search, videos and live support.
Applies to
- Industries
- All industries
Look it up inside the admin
Click the life-buoy icon (Help & support) at the top right of the admin screen to open the help panel on the right.
- Search: type in the box at the top to search articles and page help instantly.
- This page: what you can do on the current screen and tips.
- Related articles: articles about this screen. Each shows steps and notes, and "Open the page" takes you to the setting.
- How-to videos: short videos of the actual screens.
- Recommended features and Keyboard shortcuts: features you have not tried yet and keys that speed things up.
Press Esc to close the panel, or to go back one level inside an article.
Contact support
The Support section at the bottom of the panel offers three ways:
- Live support: chat with us directly; the conversation is also kept as a ticket.
- Contact support: describe the issue and attach screenshots; we reply within your plan's response time.
- My tickets: your submitted tickets. A badge shows how many are waiting for your reply.
Say which screen you were on, what you did and what happened, and attach a screenshot. It gets resolved faster.
This Help Center
This site (bookmi.ai/help) has the same articles as the in-app panel and can be read without signing in, for example before you start or to share with your team.
Still need help?
Customers can reach live support from the admin. For questions before signing up, use the contact form.