Write and send an email

Where to start#

• Compose in the top bar
• ⌘K (Ctrl+K on Windows) → Write an email. Searching for a contact also offers "Email (name)"
• The C key (when you are not typing)
• Mail in the left menu → New email
• Email → New email on a contact, customer, deal or lead page
• Any email address shown in a list or detail page (click to compose; the button next to it copies the address). Business card pages work the same way, and the thank-you link under the address starts an email with the subject 「名刺交換のお礼」 and a ready-made body
• Quote, invoice and receipt pages ("Email quotes, invoices and receipts")

When you start from a contact or similar page, the recipient and greeting are already filled in. The greeting follows Japanese business style: company / department and title / name 様, or 部署 御中 or ご担当者様 when the name is unknown.

Sending#

1. From: choose the sender address. Your default address is preselected.
2. To: type an address or search contacts by name. Cc / Bcc adds more fields.
3. Subject and body: choosing a Template fills both (use Undo to go back).
4. A preview of your signature appears below the body. It is added automatically when sent.
5. Add files ("Attachments and share links") or "Remind if no reply" if needed. Under the subject, AI polishes the text ("Use AI to polish an email, check keigo and draft replies") and Insert time options adds free times to the body ("Insert meeting time options into an email").
6. Click Send. While "Sent — Undo (10)" shows at the bottom right, click Undo to stop it. The email goes back to the compose window. Meanwhile it shows as Sending under Sent on the Mail screen.

Scheduled sending#

Click Schedule, choose a date and time (Japan time) and click Schedule send. You can schedule from 1 minute to 30 days ahead. Scheduled emails are listed under Scheduled on the Mail screen; open one and click Cancel schedule to cancel it (sender only). The cancelled email goes back to your drafts and opens in the compose window.

Checks before sending#

In the following cases you will see "Please check before sending" and can choose Go back or Send anyway:

• The recipients include addresses from different companies (for example, you copied someone from company B on a reply to company A)
• The greeting in the body (company name, ○○ 様) does not match the recipient's company or name (a reused message)
• The document you are attaching is addressed to a different company from the recipient

Under Settings → Email → Sending you can change Undo send (5, 10, 20 or 30 seconds; 10 by default) and Always confirm before sending. Both are saved in your browser.

Drafts#

• What you write is saved as a draft automatically ("Draft saved" appears at the bottom).
• Closing with ✕, a click outside or Esc also saves the draft.
• Click Discard if you don't need it; the saved draft is deleted too.
• Minimize folds the window into the bottom right corner so you can look at other pages while you write.
• Continue a draft from Drafts on the Mail screen. Each person can keep 200 drafts; beyond that the oldest are removed.

Reply, reply all and forward#

Use the buttons under each message in a thread.

• Reply: the other party is the recipient, the subject stays "Re: …" and the email joins the same thread. The From address is the one used for the original email. The original Cc is kept. On an email you only received in Cc (a colleague wrote to a customer and copied you), the original To recipients (the customer) are added to Cc too.
• Reply all: shown when the email you received also went to other people in To or Cc. They are added to Cc (your own addresses are left out).
• Forward: opens a new email with the subject "Fwd: …", the original text and the original attachments (all selected at first).

Replies quote the original email below your signature (a line like "2026年10月5日(月) 15:42 Name <address>:" followed by the original lines starting with "> "). Untick Quote the original email below the signature to leave it out, or use Show quote to check it first. In threads, quoted text at the end of an email is folded into ···; click to open it (quotes in customer replies too).

On a teammate's thread you can reply or forward from your own address if you can read the message body (for example when the thread is shared as Full email).

FAQ#

• Where do I create templates?: under Sequences → Message templates. "Make this a personal template" keeps it for you alone; it is marked 「（自分用）」 in the compose window. Text after "|", as in {{last_name|ご担当者}}, is used when the value is missing.
• I replied from Gmail: emails sent directly from Gmail are not recorded in Bookmi. Reply from Bookmi to keep the record.
• I hit the daily limit (200 emails): schedule the email for tomorrow or later.