Bring customer replies into Bookmi (Gmail auto-forward)

How it works#

Forward customer emails that reach your address to Bookmi and the replies land in the right conversation. Bookmi never reads your mailbox; it only receives what you forward.

If you use a bookmi.ai work address, Bookmi receives mail directly and you can skip this.

Where to set it up#

In Settings → Email, each sending address has a "Customer replies" row. If it says "Off: customer replies won't reach BookMi", click Turn on to open a three-step guide.

1. Add the forwarding address in Gmail#

Copy the forwarding address shown in the guide and use the Google account connected to Bookmi.

1. Open Gmail settings → "Forwarding and POP/IMAP" tab → "Add a forwarding address"
2. Paste the address → "Next" → "Proceed" in the small window
3. If Google asks you to verify it's you, follow the prompts

2. Confirm forwarding in Gmail#

After step 1, Gmail sends a confirmation email to Bookmi. Click "Refresh status" in the guide to see the confirmation link, then click "Confirm" on the page that opens. If Gmail asks for a code, use the one shown in the guide.

3. Forward only customer emails (recommended)#

A filter forwards only emails from customers, so personal mail stays private. Use the condition shown in the guide (company domains and individual addresses).

1. Copy the condition, paste it into Gmail's search box and press Enter
2. Click "Show search options" at the right of the search box → "Create filter"
3. Tick "Forward it to" and choose the Bookmi forwarding address
4. Click "Create filter"

When you add customers, reopen the guide and the condition is updated. Copy it again and update your Gmail filter.

Prefer not to use a filter?#

In "Forwarding and POP/IMAP", choose "Forward a copy of incoming mail to" the same address. Emails related to your contacts and open threads go into those threads. Mail from addresses that are not contacts goes to Unknown senders, visible only to you (deleted automatically after 30 days if you don't sort it). Add private correspondents to Addresses to exclude under Settings → Email so they are never brought in.

Where replies go#

Customer replies join the thread of the email you sent and appear under Needs reply on the Mail screen, and the owner is notified. The same email arriving twice is stored only once. Attachments up to 10 MB can be opened in Bookmi; larger ones show only the file name, so open them in Gmail.

Other providers#