Get reminded when there is no reply

How it works#

No need to remember to "call if there's no reply in 3 days". Choose a number of days when you send, and if the customer still has not replied by then, the sender is notified at 9:00 that morning (Japan time). The notification opens the thread on the Mail screen.

Set it when sending#

1. Click Remind if no reply at the bottom of the compose window.
2. Choose Remind in 3 days, Remind in 5 days or Remind in 7 days, or Don't remind.
3. Send. The count starts when the email is actually sent (for scheduled emails, on the day it goes out).

Your choice is preselected the next time you write an email (saved in your browser).

Add or remove it later#

Open the thread on the Mail screen and choose a number of days from Remind if no reply at the top right (counted from now). Choose Cancel reminder to remove it. While a reminder is set, its date and time appear in the list and the thread.

When it is cancelled automatically#

• The customer replies (auto-replies such as out-of-office messages do not count)
• You click Mark as done
• You cancel it yourself, or the reminder has been sent

Good to know#

• Each thread has one reminder; setting a new one replaces the old one.
• Only the thread owner can set or remove it, and only they can see it.
• Weekends and holidays are not skipped.
• Emails that were undone or failed do not start the count. Emails sent "Via Bookmi" cannot have a reminder.

Sequences and out-of-office replies#

When a customer who is in a sequence sends an auto-reply such as 「10月14日まで不在にしております」, the sequence does not end. Bookmi reads the return date from the message and moves the next send to 9:00 on that day (the day after for 「○日まで」, the day itself for 「○日より」). Nothing changes if no date can be read, the date is more than 60 days away, or you paused the sequence yourself.