Which emails come into Bookmi

Bookmi Mail keeps a record of your conversations with customers. So that the Mail screen is not filled with other mail, automated email and newsletters from senders you do not know are kept out of the sales lists. Where they end up depends on the kind of address.

Addresses connected to Gmail

• Everything stays in your Gmail inbox.
• Automated mail and newsletters from unknown senders are not brought in (read them in Gmail).
• Unknown senders are deleted after 30 days.

bookmi.ai work addresses (no Gmail)

• Bookmi is the only inbox.
• Automated mail and newsletters from unknown senders go to Notifications (visible only to you).
• Unknown senders are kept.

Email that comes in#

• Email from customers and contacts
• Replies to email you sent (including replies from the customer's colleagues)
• One-to-one email from senders you do not know → Unknown senders (no notification)
• Automated email, notices and newsletters sent to a bookmi.ai work address → Notifications (visible only to you, no notification, never deleted automatically)

Email sent to you as BCC comes in the same way: even if your address is not shown among the recipients, it is brought in once it reaches your address. When the same email reaches several people at your company, each of them gets their own copy.

Email kept out of the sales lists#

The following mail from senders you do not know:

• Automated mail and notices: senders such as no-reply, notifications or alerts (sign-in alerts, password resets, verification codes, billing and payment notices, service notifications)
• Newsletters and bulk mail: mail with an unsubscribe link or mailing-list header (newsletters, seminar invitations, promotions)
• Mail marked as an auto-reply or automatically sent

For addresses connected to Gmail it is not brought in (it stays in Gmail); for a bookmi.ai work address it goes to Notifications. Blocked addresses and domains, and Bookmi's own system notices, are never brought in.

Email from customers and contacts, and replies to email you sent, always come in regardless of these rules.

How email is stored#

• Message bodies are kept as plain text (formatting and embedded images are not shown).
• Attachments over 10 MB keep only their name and size.

Recommended practice#

bookmi.ai work addresses (if you use one)#

• You can also use the address to sign up for services and receive notices. Sign-up confirmations, verification codes, password resets and billing notices arrive in Mail → Notifications.
• When signing up for outside services on behalf of the company, use a role address (such as soumu@… or keiri@…) rather than a personal one, so logins and billing notices are not buried in one person's mailbox when the person in charge changes.
• Forward incoming mail to is optional. Set it if you also want to read mail in a phone mail app, for example.

Gmail and your own domain#

• The original email stays in your own inbox. Use a Gmail filter to forward only customer email to Bookmi (see "Bring Gmail replies into Bookmi").

For everyone#

• Sort Unknown senders early (add as a contact, ignore or block).
• Add new customers as contacts first, so their first email joins the history and you get notified.
• Needs reply on the Mail screen lists only what needs action. Replying or Mark as done removes a thread from the list (it stays in Inbox).