Connect your LINE Official Account and link friends to guests

Overview#

LINE friends lists the friends of your restaurant's LINE Official Account. Bookmi receives and records friend additions, messages and blocks.

Guests who add you are registered automatically as guests (named after their LINE display name, without a phone number). If the same person has booked by phone or through a gourmet site, linking merges them into one guest, and their visits, coupons and stamps are combined.

Steps: connect your Official Account#

1. In LINE Developers, find the Channel ID, Channel secret and long-lived channel access token of your Official Account's Messaging API channel.
2. On Reservations & guests → LINE → LINE friends, click Connect LINE, enter the three values and click Connect.
3. Paste the Webhook URL shown into the Messaging API settings in LINE Developers and turn on Use webhook.
4. In LINE Official Account Manager, under Settings → Response settings, turn Chat and Webhook on and turn Auto-response messages and the greeting message off (Bookmi sends the welcome message; with both on, guests get two).
5. You are done when every item in Connection test is green.

Steps: get more friends#

1. On LINE friends, click Save QR.
2. Print it, put it on tables or at the register, and ask guests to add you.

Steps: link friends to guests#

1. Click Link on the friend's row.
2. Search for the guest by name or phone number and choose them. If they are not there, enter a name and phone number and click Add and link.

Linking a guest who was registered automatically when adding you to a guest with a phone number merges the two (their orders and coupons move too).

On the screen#

• Top: connection status, messages left this month and Connection settings. A red banner appears if the access token stops working (messages, reminders and automated coupons stop).
• Filters: All / Not linked / Linked / Mobile ordering / Not friends / Blocked
• Rows: the friend (display name and icon), the linked guest (visits and last visit) and the last message

Notes#

• Each guest can be linked to one friend only (so reminders have a single recipient).
• If Shop LINE settings (mobile ordering and LINE reservations) use the same Official Account, still register the webhook URL shown here (Bookmi's). Bookmi receives events and forwards them to the ordering and reservation system → Shop LINE settings
• Only people with company-wide permission can change the connection and send messages.