Send LINE messages to guests filtered by their visits (LINE messages)

Overview#

LINE messages is where you send messages from your restaurant's Official Account (LINE pack).

• All friends: a LINE broadcast. It also reaches friends from before you connected.
• Selected guests: only friends linked to a guest record. Filter by last visit (no visit in N days or more / visited within N days), visit count, tags, booking source and shops visited.

Steps#

1. On Reservations & guests → LINE → LINE messages, choose who to send to.
2. Choose conditions if you are filtering.
3. Enter the message (up to 5,000 characters) and an image (optional, JPEG or PNG).
4. To bring guests in on a rainy day or at a quiet time, choose a coupon under Attach a coupon (only when filtering by guests). Each guest receives a card with their own coupon code after the message (still one message per person). A coupon set to same day only with usable hours works best.
5. Check the number of recipients and messages left this month, then click Send.
6. Check how many were delivered or failed under History on the right.

Notes#

• Each guest uses one message. You cannot send if you do not have enough messages left.
• Visit counts and last visits come from bookings marked visited, seated or completed, bookings whose date has passed without being cancelled or marked a no-show, and bills from guests who logged in with LINE to order.
• Messages cannot be recalled. Only people with company-wide permission can send.
• Names cannot be inserted into messages (everyone gets the same text).
• To send coupons to guests who stop coming, Automated coupons handle timing and frequency automatically and compare results.