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Send LINE reminders the day before a booking (booking reminders)

Guests with a booking tomorrow who are linked to a LINE friend automatically get a reminder at the time you choose the day before. Set it on or off, the time and the message for each shop.

Updated 2026-10-301 min read

Applies to

Industries
Restaurants
On this page
  1. Overview
  2. Steps
  3. On the screen
  4. Notes

Overview

Booking reminders send a LINE reminder to guests with a booking tomorrow (pending or confirmed), between the time you set the day before and 22:00 (LINE pack). They go to guests whose guest record is linked to a LINE friend.

Reminders for bookings made through LINE reservations are sent by the reservation system, so they are not sent again from here.

Steps

  1. On Reservations & guests → LINE → Booking reminders, switch the shop On.
  2. Choose the time (from what time the day before; 18:00 by default).
  3. Insert {name}, {date}, {time}, {party_size} and {shop} into the message, check the sample and click Save.

On the screen

Sent reminders lists Sent / Failed / Not sent (messages ran out).

Notes

  • Each reminder uses one message. Bookings for tomorrow made after the set time are still reminded by 22:00.
  • People with shop-level permission can only set up reminders for their own shop.
  • If a reminder does not arrive, check the friend's link to the guest, whether they blocked you, and messages left → Troubleshooting
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