LINE troubleshooting (friends missing, two welcome messages, coupons not arriving)

Friends do not appear in the list#

• Friends from before you connected: LINE does not provide a friend list, so they appear only after they message you or add you again.
• Webhook events are not arriving: click Connection test in Connection settings on LINE friends. Check that the webhook URL in LINE Developers matches the one on the screen and that Use webhook is on.
• Shop LINE settings (mobile ordering and LINE reservations) use the same Official Account: register Bookmi's webhook URL (shown in the connection settings on LINE friends or in Shop LINE settings). If you register the ordering system's URL, nothing reaches Bookmi.

Guests get two welcome messages#

In LINE Official Account Manager, under Response settings, turn off the greeting message and auto-response messages. Bookmi sends the welcome message (and the welcome coupon).

Automated coupons, reminders or messages do not arrive#

• Not a friend or blocked: LINE messages cannot be sent. Automated coupons become Issued only, and the coupon can still be used at checkout.
• Not linked to a guest record: filtered messages, booking reminders and automated coupons only go to friends linked to a guest.
• This month's messages ran out: Sent messages shows Failed (messages ran out this month). Wait until next month or review your LINE Official Account plan.
• Outside sending hours: automated coupons are sent only during sending hours (10:00–20:00 by default).
• Sending limits: up to 2 messages and 1 coupon in 30 days, and no coupons for guests with an upcoming booking → Automated coupons
• Control group: to measure results, 10% of guests are sent nothing by default.

No reply to 会員証#

• Check the Member program on Automated coupons. Replies to 紹介 are sent only when referrals are on.
• Replies are sent only when the text matches exactly (会員証, スタンプ, クーポン, ランク, 紹介).
• Also check "Webhook events are not arriving" above.

A coupon cannot be used at checkout#

• Coupons usable from the next visit can be used from the day after they were given.
• They cannot be used on bills with a manual discount by staff, on bills below the minimum, or at shops the coupon does not cover.