Let AI Phone take your calls

Overview#

AI Phone is an add-on. AI answers your calls first using your shop's own materials, in Japanese, Chinese or English, and each tier includes one 050 number. It helps when you can't pick up during the lunch or dinner rush, or after hours.

In Bookmi you use two places:

• AI Phone Console: answers, numbers and other settings are managed in the AI Phone console.
• Call Log: read incoming calls and the conversation between AI and the caller inside Bookmi.

Steps: get started#

1. A company administrator adds AI Phone as an add-on from Settings → Plan & usage. → Plans and add-ons
2. AI Phone then appears under Reservations & guests in the side menu.
3. Click AI Phone to open the AI Phone console. If a screen asks you to continue with your Bookmi account, click Continue with this account.
4. Set up the materials and numbers the AI uses by following the console's guidance.

Steps: check the call log#

1. Open Call Log from the AI Phone menu.
2. Search by phone number or filter by Inbound / Outbound.
3. Click the speech-bubble icon (Transcript) to read the conversation. Lines from the customer, AI and staff appear in order.

On the screen (Call Log)#

• Columns: time, party (phone number), type (in / out), duration and transfer
• Transfer: the result of passing the call to staff (Connected / No answer / Rejected / Failed). What staff say after the transfer is labelled "Staff"
• Calls can take up to 15 minutes to appear (the screen says "※ Up to 15 min delay")

FAQ#

• AI Phone isn't in my side menu. It hasn't been added yet, or your role doesn't have access. A company administrator adds it.
• "The AI Phone link is not configured yet" appears. Contact your administrator or Bookmi support.
• A call I just took isn't in the log. It can take up to 15 minutes. Wait a little and reopen the screen.
• Where can I see pricing and usage? In Settings → Plan & usage.

If you don't see this screen in the side menu, check your plan or your role's permissions.