Add contacts to a sequence

Add from the sequence#

1. Open the sequence and click Add contacts.
2. Search by name, company or email and select up to 20 at a time.
3. For sequences with email steps, check From. Emails go out from this address (your Gmail), and replies come back to it.
4. Click add. The first step's wait time starts counting from this moment.

Add from a contact#

On a contact, use Add on the Sequences card and pick an active sequence. The card also shows which step they are on and when the next message goes out.

When a contact cannot be added#

• Already in another sequence: a contact can be in one sequence at a time. To move them, Remove them from the current one first.
• Unsubscribed: contacts who unsubscribed cannot be added.
• No email address: they cannot join an email-only sequence. In a mixed email and LINE sequence, only the steps that cannot reach them are skipped.
• Sequences with email steps need your Gmail connected under Settings → Email.
• Addresses that bounced before show a warning. Check the address before adding.