bookmi.Help Center

After-hours auto reply

Reply automatically outside business hours, once per day. Company holidays count as outside hours.

Updated 2026-10-101 min read

Applies to

Industries
Restaurants・Real Estate・Small Businesses
Plans
Small Businesses All plans
Feature
Customer Contact
On this page
  1. Setup
  2. Behaviour
  3. FAQ

Setup

  1. Under Settings → Connectors → LINE → Settings, turn on "Auto reply outside business hours".
  2. Pick business days (Mon–Sun) and the start and end time (JST, overnight ranges allowed).
  3. Leave the text empty for the default or write your own, then save.

Behaviour

  • One reply per day per customer, no matter how many messages arrive.
  • Company holidays from company settings count as outside hours.
  • Not sent when the AI already answered the first question.
  • Does not use the free quota.

FAQ

  • The customer sent several messages but got one reply: by design, to avoid noise.
  • Exclude existing customers: there is no per-customer switch; the rule applies to everyone.
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