Get Bookmi notifications on your own LINE

Bookmi notifications, such as conversations waiting for an operator and unanswered reminders, can also reach your own LINE. This helps staff who are often away from their desk.

How this differs from connecting your LINE Official Account#

• Connecting the LINE Official Account (Settings → Connectors) is for talking with customers.
• This setting lets team members receive their own notifications. You add Bookmi's notification account as a LINE friend.
• It does not use your company's LINE message quota, and customers never see these notifications.

Link your own LINE#

1. Open Settings → Notifications.
2. On the LINE row, click Link LINE, then Open and bind.
3. On the page that opens, click Add friend on LINE to add Bookmi's notification account, "お知らせ".
4. Then click Open LINE and send the code. LINE opens with the 6-digit code ready to send.
5. You get a "Linked" reply, and Notifications shows Linked. The screen updates by itself.

If the button does not open LINE, type the 6-digit code shown on the page into the "お知らせ" chat yourself.

Issue a link for a member (admins)#

1. In Settings → Members, click LINE link on the member's row.
2. Click Copy link and send it to the member.
3. The member opens the link on their phone, adds the friend and sends the code.

The link also expires after 5 minutes, so issue it when the member can open it right away.

Language#

The linking page and replies from "お知らせ" use the language Bookmi was displayed in when the link was issued (Japanese, Simplified Chinese, Traditional Chinese or English). When that is unknown, such as right after adding the friend, they follow your LINE app language, then fall back to Japanese.

Change or stop#

• Turn LINE off in Notifications to stop LINE delivery. The notification center keeps receiving everything.
• Quiet hours pause app and LINE notifications during the hours you set.
• To stop, click Unlink on the LINE row and confirm. To use it again, link from the start.

FAQ#

• The reply says the code is invalid or expired: more than 5 minutes have passed. Issue a new one from Notifications.
• The reply says the LINE account is linked to another Bookmi account: one LINE account can be linked to one Bookmi account only. Unlink it from the old account first.
• The reply says the account only delivers notifications: "お知らせ" only sends notifications and does not answer questions. Contact support from the admin instead.
• The linking page is in the wrong language: it follows the language Bookmi was displayed in when the link was issued. Switch the display language in the account menu at the top right, then click Link LINE again.
• Some notifications do not reach LINE: LINE is a secondary channel. Check important notifications in the notification center or the Bookmi app too.