Getting started by industryGetting started & supportLINE Official AccountSales emailCustomers & contactsSequencesQuotes & productsContractsOnline meetings & minutesCalendar & schedule boardGoogle CalendarIntegrationsReal estate salesSubsidies & grantsReservations & guestsOrders & menuStore operationsFood safetyShifts & attendanceInventory & purchasingInsightsPeople & payStores & plan
LINE Official Account
Connect your LINE Official Account to Bookmi and handle conversations, documents and broadcasts from the message center.
17 articles
- What the LINE integration doesTalk to customers on LINE while everything from quotes to payment confirmation stays inside Bookmi.
- Connect your LINE Official AccountPaste three values from LINE Developers and you are connected in ten minutes.
- Add-friend entry points and the welcome messagePut a "contact us on LINE" entry on business cards, quotes and email signatures. The welcome message is automatic and free.
- Link a LINE user to a contact (link code)One code from the customer links the conversation to the contact timeline; existing chats link with one click.
- Reply on LINE from the message centerSend text, images and templates from Bookmi. Each agent reply uses one message; the remaining quota is shown at the top.
- Create LINE message templatesReal Estate・Small BusinessesPrepare LINE messages for replies, sequences and broadcasts. Insert the customer's name automatically and attach one image.
- Let the AI answer the first questionKnown questions are answered instantly; unknown ones get a hand-off reply and notify the agent. Free of quota.
- After-hours auto replyReply automatically outside business hours, once per day. Company holidays count as outside hours.
- Unanswered reminders and the morning digestNo reply within 30 minutes re-notifies the agent; at 9:00 the next morning admins get a digest. No setup needed.
- Get Bookmi notifications on your own LINEStaff can receive Bookmi notifications, such as conversations waiting for an operator and unanswered reminders, on their own LINE. This is separate from connecting your company's LINE Official Account.
- Send quotes, invoices and receipts via LINESmall BusinessesSend a card from the document page in one click. Opening the PDF is recorded as a view.
- Add LINE steps to a sequenceReal Estate・Small BusinessesDue steps send a LINE template automatically; contacts without LINE get the fallback email at the same time.
- Broadcast to a segmentFilter by rank, source or tag, check the count and remaining quota, then send one message per person.
- Track link clicksLinks in LINE messages become short links on your domain; opening one adds "link clicked" to the conversation.
- Tag and enroll automatically on linkWhen a customer links to a contact for the first time, add tags and enroll them in a sequence automatically.
- LINE metrics, quota and health alertsSee followers, median first-response time and AI answer rate in settings. Admins are alerted at 80% quota or when the webhook stops.
- Security and operating rules for LINECredentials are encrypted, duplicates never enter twice, blocks are detected automatically. Plus three rules to follow.