LINE metrics, quota and health alerts

Metrics#

The "Last 30 days" card at the bottom of Settings → Connectors → LINE → Settings shows followers (with blocks), new conversations, link rate, median first-response time in minutes, AI first answers and answered rate, and yesterday's sends split into agent sends and automatic replies. LINE's statistics lag one day.

Quota#

The message center always shows a "LINE N / 200 left" badge, yellow below 20% and red when exhausted. Upgrade the plan in LINE Official Account Manager; Bookmi reads the new limit automatically.

Agent replies, document sends, sequences and broadcasts use one message per person. Automatic replies such as the welcome message and after-hours replies do not. Hover over the badge to see the same explanation.

Health alerts (no setup, sent to admins)#

• Quota above 80% or used up: once each per month. The alert explains that until the 1st of next month, agent replies, documents, sequences and broadcasts will not reach LINE; automatic replies still go out; and sequences fall back to email when a fallback email is set.
• Unanswered digest: every morning at 9:00, conversations still waiting for an operator are listed for admins (Unanswered reminders and the morning digest).
• Webhook may be down: accounts silent for three or more days get a reachability test; failures are reported at most once a week.
• Invalid token: reported immediately with a red banner in settings.

FAQ#

• The metrics card is empty: you just connected, or LINE's statistics are not out yet (updated the next day).