What the LINE integration does

What you get#

• Connect your own LINE Official Account; incoming messages land in the message center next to web chat and email.
• Customers are matched to contacts automatically and conversations join the contact timeline.
• Reply from Bookmi: text, images, templates and agent assignment in one screen.
• The AI answers the first question and hands off to an agent when it cannot.
• Send quotes, invoices and receipts to LINE in one click and see when the PDF is opened.
• Add LINE steps to sequences; contacts without LINE receive email instead.
• Broadcast to segments by rank, source or tag, with the recipient count and remaining quota shown before sending.
• Link clicks, follower counts and first-response time are visible as numbers.
• Staff can receive Bookmi notifications on their own LINE (separate from your Official Account).

How messages are counted#

Messages Bookmi sends automatically (welcome text, the AI's first answer, after-hours replies, link confirmations) do not use LINE's free quota. Agent replies, document sends, sequences and broadcasts use one message per person. The Communication plan includes 200 free messages per month; upgrade in LINE Official Account Manager for more.

Limits#

• Opening, verifying and upgrading the account happens on LINE's side.
• There are no read receipts (LINE does not provide them); link clicks and PDF views are recorded instead.
• No scheduled sends or A/B tests.
• Replies sent from the LINE app itself do not reach Bookmi. Reply from Bookmi.
• Rich menus are built in LINE Official Account Manager. Text sent by tapping a menu item arrives in the message center.