Plan & billing: minor improvements and fixes (Oct 4–10, 2026)

Here's a roundup of the minor improvements and fixes we made to Plan & billing from October 4 to 10.

Improvements

People who handle contracts and payments are now notified in the app and by email 7 days, 3 days and 1 day before a free trial ends (the message also notes that you won't be charged automatically if you don't sign up).
We now send a payment confirmation email when a payment is completed.
You can now set the name a receipt (PDF) is addressed to when you issue it for the first time (your company name by default; it can't be changed after issue).
Credit card payments now go through 3-D Secure authentication.
The order confirmation screen now explains specifically how to cancel auto-renewal (from Settings > Plan & billing, by the day before the next billing date) and how refunds work if you cancel an annual plan mid-term.
For subscriptions managed by a Bookmi representative (individual contracts and invoice-billed service agreements) and complimentary subscriptions, Ask your representative now appears instead of Change plan and Add-ons, opening an inquiry pre-filled with what you want. Invoice-billed service agreements now extend your service period automatically in line with the contract term.
When you can't buy extras (for example, during a trial), Add-ons now shows the reason up front.
Bills awaiting transfer now show what they're for (plan name, billing cycle and so on).
The description of monthly points now says they're valid until the end of the month (no carryover).

Fixed an issue where Enterprise and similar plans showed member and store limits as "up to 0 members, 0 stores" (they now show Unlimited or "per your contract").
Fixed an issue where much of Plan & billing appeared in Chinese in the English interface.
Fixed an issue where purchase and payment error messages sometimes appeared in a different language from the dashboard.
Fixed an issue where choosing an add-on not available on your plan caused an error on the payment confirmation screen.
Fixed an issue where choosing a lower plan during a trial still showed Switch at next renewal but took you to checkout.