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Practical know-how for restaurants and real estate agencies: phone manners, building shift rotas, enquiry and follow-up emails, and replying to reviews.
¥80,000 a month to Hot Pepper. What does a customer actually cost?
The listing fee is just a figure in the books. Once you count how many of those customers come back and how many came only once, the real cost per customer tends to look very different from what you assumed.
Seven things the health inspector is most likely to flag
Getting your licence isn't the finish line. Temperature records, hand-washing facilities, ingredient labelling — these come up most often in periodic inspections, and usually because nobody knew they were required.
Someone left you one star. How to reply in Japanese
The real damage from a bad review isn't the rating — it's how the next reader sees you handle it. Three typical cases, how to think about each, and reply templates you can adapt directly.
5 Ways to Use AI to Solve Staff Shortages
Staff shortages are becoming critical. Learn how to use AI to improve efficiency and run your restaurant with fewer people.
Answering calls, copying bookings by hand, following up
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