Changed sign-in and data export after a contract ends
We changed what happens when a contract ends. For both free trials and paid plans, you can no longer sign in to the admin console or app from the day after the end date. Paid data export is now on request.
What's changed
- Sign-in
- Before: You could still sign in to view your data after your contract ended.
- Now: For both free trials and paid plans, sign-in to the admin console and the mobile app is blocked from the day after the end date.
- Viewing and exporting after the end date
- Before: An automatic 90-day period for viewing and exporting data started when your contract ended.
- Now: The automatic 90-day period has been removed. Viewing and exporting are not available after a free trial ends. If a paid contract ends, you can request access and Bookmi will open a period for viewing and exporting your data. During that period, you can sign in to view and export.
- Notifications
- The free trial ending reminder, payment failure notice, and the "view and export for 90 days" note on invoices have been updated to reflect the new rules.
- The related sections of our Terms of Service have been revised accordingly.
Impact and what to do
- Check your contract end date in "Plan & Billing".
- We recommend exporting any data you want to keep before your contract ends.
- If you need to export data after a paid contract has ended, please contact Bookmi.
- Nothing changes while your contract remains active.