Changed how points expire when a subscription ends

When your subscription ends, only points granted through your plan, a trial, a campaign or similar now expire. Purchased points stay valid until their 180-day validity period from the purchase date runs out.

Before#

When your subscription ended, all points expired, including purchased points, even if they were still within their validity period.

What's new#

• Purchased points are valid for 180 days from the purchase date.
• Purchased points remain after your subscription ends, until their validity period runs out. An active subscription is required to use them.
• Your plan's monthly points and points granted through trials, campaigns and similar continue to expire on the subscription end date, as before.
• We've revised our Terms of Service (Article 6) and our disclosure under Japan's Act on Specified Commercial Transactions to match.

Who it's for#

• Industries: all industries
• Screens: Settings > Plan & usage (points)