LINE online reservations now use a new booking flow
LINE online reservations now follow a party size, course, date, and time flow, and guests no longer pick a table. After booking, guests see the reservation status, such as awaiting confirmation, and the cancellation deadline.
What's changed
- Booking steps: Guests previously chose a table to book. They now choose party size, course, date, and time in that order. If your restaurant has no bookable courses, the course step is skipped.
- Dates and times: Dates and times that can't be booked under your reservation rules are shown as unavailable.
- Guest details: Guests enter their name, phone number, and any requests before submitting. Phone numbers can be entered with full-width digits or starting with +81.
- Confirmation screen: For reservations that need your approval, guests see that the booking is awaiting confirmation, along with the cancellation deadline.
- Viewing and canceling: Guests see the status of each reservation in their list and details. If they have bookings at more than one restaurant, the restaurant name is shown. Reservations past the cancellation deadline can't be canceled.
- Restaurant page: The reservation notes you set in your reservation rules are shown. Business hours and existing-booking notices are no longer displayed. If reservations are paused or the booking entry point has changed, guests are told so.
- Guest notifications: When you confirm, cancel, or reschedule a reservation, the guest is notified on LINE. Messages sent from your own LINE Official Account use your message text, or the standard text if none is set.
- Booking pages opened from your own LINE Official Account are now supported. These pages accept reservations only, not orders.
Impact and what to do
- Guests can no longer choose a table when booking.
- Guests can no longer change their phone number from their screen. Please handle change requests at your restaurant.
- Guests who book through LINE are identified by their LINE account. They are not automatically merged with existing customers who share the same phone number.
- Check your reservation rules to make sure the reservation notes and availability appear as intended.
Who it's for
- Restaurants using LINE online reservations