LINE AI first replies now use the same knowledge as your site chat
The AI that answers the first question on your LINE Official Account now replies using the same knowledge base and AI name as the chat on your website, so customers get consistent answers.
What's new
- If your website chat is active, AI replies on LINE now search the same knowledge base as that chat and use the same AI name.
- If you don't have a website chat set up, replies work as before, using your active knowledge bases other than those reserved for the website chat.
- The AI reply readiness status shown in "LINE settings" now uses the same criteria.
- Conversations where the AI responded to greetings or similar messages without a matching knowledge entry are now recorded and counted toward the "AI response rate" LINE metric. They are not treated as unanswered questions.
Who it's for
- Companies that have connected a LINE Official Account and use AI replies to first questions
How to use it
No setup is required.