Order refunds: refund paid orders from the dashboard or iPad
You can now refund paid orders from the order details on the Orders page or from your store iPad. Prepaid QR orders, Square terminal payments, and cash are supported, and refunds flow into reports.
What's new
- A [Refund] button has been added to order details on the Orders page. Before you confirm, you can review the refund amount for each payment, how points are handled, and any receipts that need to be collected back.
- You can also issue refunds from your store iPad. A PIN is required.
- Payments made by prepaid QR order or on a Square terminal are refunded through the original payment service. Cash payments are refunded in cash at the store.
- Cash refunds registered from the dashboard are completed once a staff member marks them as returned on the iPad. Incomplete refunds are listed in the order details.
- If a refund doesn't go through, it's marked as Needs attention. From the iPad, you can retry, refund in cash instead, or close it. New refunds can't be registered for an order while a refund needs attention.
- Refunds made directly in the payment service are synced automatically. The remaining refundable amount is checked first so the same payment isn't refunded twice.
- The order list and details show the refund status, refunded amount, and payment method.
- Refunds are recorded as negative amounts on the business day they're made, in both sales figures and the tax accountant report. Amounts paid with points are recorded as points.
- Receipts for refunded orders can't exceed the amount remaining after the refund.
- Order figures on the Orders page are now calculated by business day, and Today refers to the current business day.
Who it's for
- Restaurants that take prepaid QR orders, use the Square integration, or accept cash
How to use it
- On the Orders page, open the order you want to refund.
- Click [Refund], review the details, and confirm.
- For amounts refunded in cash, hand the cash to the guest, then mark the refund as returned on the store iPad.