View AI Phone call history in the dashboard
You can now review AI Phone calls in Call history in the dashboard. For each call, you can also see the conversation between the customer, the AI and your staff.
What's new
- AI Phone > Call history lists the date and time, the other party's phone number, the call type, call duration and whether the call was transferred.
- You can search by phone number and filter by All, Incoming or Outgoing.
- Calls from or to a phone number that matches a registered customer show the customer's name.
- View conversation shows the conversation between the customer, the AI and staff (the person the call was transferred to) in chronological order.
- Calls are imported automatically. It can take up to 15 minutes for them to appear.
- You can now open the AI Phone admin console from AI Phone > AI Phone admin console in the sidebar while staying signed in with your Bookmi account. On the confirmation screen, check the information shared with AI Phone (name, email address, company and login ID), then click Continue with this account.
- We also fixed an issue where call times were displayed incorrectly, and an issue where landline numbers couldn't be searched or matched to customers.
Who it's for
- Industries: all industries (with an AI Phone subscription)
- Screens: AI Phone > Call history
How to use it
- Open AI Phone > Call history in the sidebar.
- Click View conversation for the call you want to review.