Knowledge Base now supports FAQs and shareable document links
Knowledge Base now has Documents, FAQ, Learning Queue and Test tabs for adding and reviewing the FAQs the chat AI uses. Documents gain folders, previews and share links.
What's new
FAQs and AI answers
- Add common questions and answers in FAQ, and the chat AI will answer exactly as written. Japanese and Chinese have separate sets, and you can also add paraphrases (other ways of asking the same thing). You can bulk-add FAQs with Import CSV as well.
- The Learning Queue collects questions the AI couldn't answer well. For each one, you can turn it into an FAQ, merge it into an existing FAQ or choose not to address it.
- Enter a question in Test to see which FAQs and documents the AI uses to answer it (or whether it can't answer).
- You can turn Use for AI answers on or off for each document.
- In Message Center, you can see what an AI answer was based on and add the correct answer as an FAQ from Correct.
Documents
- You can create subfolders inside folders (up to 3 levels deep) and move files to other folders.
- Preview PDFs, images, Word, Excel, text, video and audio files right where they are. You can also rename files and add notes and descriptions.
- Drag and drop to upload multiple files at once. Scan the QR code shown by Send from phone to photograph paper documents or send files from your smartphone.
- Formats the AI can't read, such as images, videos and ZIP files, can be kept as Storage only.
- Create a share link with Share. Choose an expiration (1 day, 7 days, 30 days or no expiration), see how many times it's been viewed and disable it at any time. Anyone with the link can view and download without signing in.
- Downloaded files are now saved with their original file names.
Who it's for
- Industries: all industries (the Learning Queue and editing documents and FAQs require Knowledge Base edit permission)
- Screens: Knowledge Base
How to use it
- Open Knowledge Base and click Add FAQ on the FAQ tab.
- Enter a question and answer, then save.
- Enter a question on the Test tab to see how the AI answers.