Connect your LINE Official Account and reply from Message Center
Connect your LINE Official Account to receive and reply to customer messages in Message Center. Link codes match customers to contacts, keeping each conversation in the contact's history.
What's new
- Set up the LINE connection step by step in Settings > Connectors > LINE. Test connection checks each item: the access token, the Webhook URL registration and delivery from LINE.
- You can set up the QR code and URL for adding you as a friend, a line of text to use in your signature and a welcome message sent when someone adds you as a friend.
- Issue a link code from the contact screen and have the customer send it to you, and that LINE customer is linked to the contact. You can also link them to an existing contact from Message Center.
- Message Center now shows images and files sent by customers, and you can check how many LINE messages you have left this month. Messages that fail to send show the reason.
- We added a setting that lets AI automatically reply to a customer's first question (using your Knowledge Base and FAQs, and handing off to a staff member when it can't answer).
- We added a setting to print a "Consult us on LINE" QR code on quotes, invoices and receipts.
- In the LINE steps of follow-up sequences, you can choose to send by email to customers who can't be reached on LINE.
Who it's for
- Industries: industries that use Message Center (small businesses and sole proprietors, and others)
- Screens: Settings > Connectors > LINE, Companies & Email > Message Center
How to use it
- Open the LINE connection in Settings > Connectors and enter your Messaging API credentials.
- Register the Webhook URL shown on screen in LINE Developers, then confirm with Test connection.
- Set up your welcome message and the ways customers can add you as a friend.