Send broadcasts and documents over LINE
If you've connected a LINE Official Account, you can now send broadcasts to your friends and send quotes, invoices and receipts over LINE. We also added features that help with LINE conversations, such as auto-replies outside business hours.
What's new
- From Broadcast in Message Center, narrow down recipients by rating, lead source, tags, keywords and date linked, then check the number of recipients and your remaining messages for the month before sending. You can attach images. Results are shown in the history, and you can stop a broadcast while it's sending.
- From Send via LINE on a quote, invoice or receipt, send a document card (with a link to the PDF) to contacts linked with LINE.
- When a message arrives outside business hours, an automatic reply saying "We'll reply during business hours" can be sent. Because it goes out as a reply to the customer, it doesn't use your free message quota, and it's sent only once per day outside business hours.
- In Message Center, you can send images (JPG, PNG), use Insert saved reply, and add a staff member's reply to the FAQ with Add to FAQ.
- With Automatic actions when linking is complete, you can tag friends or enroll them in a follow-up sequence when they're linked to a contact.
- Clicks on URLs in messages sent over LINE can be tracked. Clicks are recorded in the conversation, and the message shows "Link clicked n times".
- The LINE settings screen shows metrics for the last 30 days (friends, new conversations, linked to contacts, median first response time and more).
- We clarified how remaining messages are counted: staff replies, document sends, follow-up sequences and broadcasts each use 1 message per recipient, while automatic replies use none.
- Fixed an issue where Register as lead sometimes didn't work from a Message Center conversation.
Who it's for
- Industries: industries that use Message Center (such as small businesses and sole proprietors)
- Screens: Settings > Connectors > LINE, Message Center, and quote, invoice and receipt details
How to use it
- Open the LINE settings in Settings > Connectors, then set up auto-replies outside business hours and automatic actions on linking.
- To send a broadcast, click Broadcast in Message Center, narrow down the recipients, and send.
- To send a document, click Send via LINE on the quote, invoice or receipt detail page.