Fixed rating prompts lingering in closed website chat conversations

We fixed an issue in the website chat where reopening a closed conversation and sending a question left the rating prompt visible and failed to submit.

What we fixed#

• Conversations close automatically after 24 hours without activity. Previously, opening such a conversation later showed the "How was your support today?" rating prompt. The rating prompt now appears only when a conversation closes while you have the chat open.
• Sending a question in a closed conversation reopened it, but the chat still showed it as closed and kept the rating prompt below the new reply. The chat now switches back to an active conversation as soon as you send your question.
• As a result, you no longer see "Couldn't send" when trying to submit a rating in a reopened conversation.