AI Phone: set transfer staff status from a single menu
On the Members screen in AI Phone, you can now set each transfer staff member's status from a single menu: Available, On break, Out, In a meeting, or Disabled. The separate on/off switch is now part of it.
What's new
- Transfer staff status is now a single drop-down menu with Available, On break, Out, In a meeting, and Disabled. Choose Disabled when you don't want calls transferred to that person.
- Explanations in the add and edit staff dialog have moved into [?] tooltips next to each field, so the form is easier to read and help is still there when you need it.
- Fixed an issue where a status change made while the staff dialog was still saving might not be saved.
- Fixed an issue where saving transfer settings could revert the transfer on/off setting or call hours that had just been changed on another screen. Only the fields you change are now saved.
Who it's for
- Customers who use call transfer to staff in AI Phone
- The Members screen in AI Phone
How to use it
- Open the Members screen in AI Phone.
- In the status menu for a transfer staff member, choose Available, On break, Out, In a meeting, or Disabled.