AI Phone call history now flags transfers that reached voicemail

When AI Phone transfers a call to a staff member and it reaches their voicemail, call history now shows it as Voicemail. You can easily spot callers who didn't get through and make sure they get a callback.

What's new#

• After each call, the analysis checks whether the transfer target's side consisted only of an automated voicemail greeting.
• These calls now show Voicemail instead of Connected in the call history list, call details, and CSV exports.
• For calls that reached voicemail, requests such as wanting to speak to a staff member or asking for a callback are recorded as unresolved items.
• Nothing changes during the call itself.

How to use it#

No setup is required.