Update your card and retry when an auto-renewal payment fails
If an auto-renewal card payment fails, you can now keep using Bookmi for 14 days from the renewal date. During that time, you can update your card and retry the payment from the dashboard.
Before
Service could stop on the renewal date until the charge went through, or when a card payment failed.
What's new
- Until the auto-renewal charge completes, and even if it fails, you can keep using Bookmi as usual for 14 days from the renewal date (the grace period).
- When a payment fails, we notify you in the app and by email right away, and again 3 days later, 7 days later and on the day before the grace period ends.
- A bar at the top of the dashboard shows when the grace period ends, with Update card.
- In Settings > Plan & billing, click Update card to change the card you pay with. After updating it, click Pay now to pay the outstanding renewal fee immediately (we also retry automatically every few days).
- If payment still isn't confirmed after the grace period, your subscription ends. Your data isn't deleted, and you can view and export it for 90 days.
Who it's for
- Industries: all industries (subscriptions that auto-renew by credit card)
- Screens: Settings > Plan & billing
How to use it
- When you get a payment failure notice, open Settings > Plan & billing.
- Click Update card and change the card you pay with.
- When you're back on the screen, click Pay now.