AI Phone knowledge base now flags items for you to review

When AI Phone organizes your knowledge base, numbers it can't verify and problems in your source material are now kept as items for you to review instead of being removed.

What's new#

• You can now review numbers, such as prices or hours, that can't be verified against your materials. They are no longer removed automatically.
• Problems in the source material itself are also listed for review:

- Placeholder text such as "〇〇" left in the material
- Words that can't be used in phone conversations
- Content too long to fit in the knowledge base

• When the number of items exceeds the limit, the knowledge base card now shows whether topics, unconfirmed items, or unused entries are over the limit, and by how much.
• If part of your content can't be organized, the rest of the knowledge base is less likely to fail.
• We fixed an issue where topics made up only of spoken responses could be lost during organizing.
• While waiting to retry after a failed run, the card now explains that the last run didn't finish and will be retried automatically.
• We fixed an issue where the same source was shown more than once in the review screen.

Who it's for#

Customers using the AI Phone knowledge base

How to use it#

No setup is required.